Feedback & feedforward: Advanced

You have mastered the basic skills and are ready for the next step. This training gives you a deeper insight into the effects of your communication style on the other person and what it takes to be even more effective. Sharpen your skills and experiment with dealing with 'difficult' behaviour. Become crystal clear in communicating your message. Learn to listen at different levels (upstream, downstream). Asking targeted open-ended questions will become a habit that will help you achieve your goals.